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Customer Service and Sales Support Agent - Swiss & English


Ref. Number 17-0351
Description Consumer Service/Helpdesk
Contract info Recruitment
Language(s) required English (Fluent)
Swiss - German (Fluent)
Region Warmond
Salary € 2500 Monthly
Start date ASAP
Duration 1 year with view to extension

Our international client, a worldwide Surf and Snow brand, is now hiring a Customer Service and Sales Support Agent with excellent Swiss and English to join their team in Warmond.

In this role you will work in an international environment executing all operational and tactical support tasks in Europe for both Wholesale and E-Commerce Customers and you will support the Sales Teams.

 

Job Profile for Customer Service and Sales Support Agent
Responsibilities will include but not be limited to:

  • Execute and coordinate customer order processes with maximum accuracy
  • Perform customer claims and returns
  • Respond to customer queries
  • Proactively inform customers with timely information e.g. irregularities in shipments and deliveries
  • Take ownership of a predefined group of customers

 

Candidate Profile for Customer Service and Sales Support Agent

  • Excellent knowledge of Swiss and English, both verbally and in writing
  • Minimum MBO level is required
  • Experience with order management goods flow
  • Preferable to have 2 to 3 years of experience in Customer Services in the fashion or sports industry
  • Knowledge of MS Office and good basic knowledge of Excel
  • Take initiative and are a team player
  • Bring result driven, accurate and flexible

 

What Our Client Offers

  • 25 holiday days plus the opportunity to gain 5 extra
  • View to permanent  contract
  • Laptop
  • Travel expenses
  • Pension contribution
  • Opportunity to work in a dynamic and young, international environment where new ideas and creativity thrive

 






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