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Customer Service Representative - Italian & Spanish OR Italian & Dutch


Ref. Number 17-0328
Description Consumer Service/Helpdesk
Contract info Recruitment
Language(s) required Dutch (Fluent)
English (Fluent)
Italian (Fluent)
Spanish (Fluent)
Region Almere Region
Salary € 1800 - € 2300 Monthly
Start date ASAP
Duration 7 months contract with view to extension

Are you looking for an opportunity where you can use your languages, be an integral part of an interesting growing business, and have the opportunity to grow? Then apply to be a Customer Service Representative today.

Our client is a global, leading brand in visual communication products. Their business has grown rapidly and is now a market leader. Their products are used in a wide variety of professional and consumer markets in more than forty countries; e.g. Hospitality, Office Supplies, DIY, POS, Home Interior and Toys/Games.

 

Job Profile for Customer Service Representative
Responsibilities will include but not be limited to:

  • Attract potential customers by answering product and service questions; suggest information about all products of the company’s line and services
  • Assist sales managers in submitting and maintaining price lists and other business documents
  • Open customer accounts by recording account information
  • Maintain customer records by updating account information
  • Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analysing customers’ needs
  • Prepare product or service reports by collecting and analysing customer information
  • Contribute to team effort by accomplishing related results as needed

 

Candidate Profile for Customer Service Representative

  • Excellent knowledge of English, Italian and Spanish OR English, Italian and Dutch, both written and spoken
  • Customer service experience is preferred
  • Experience of Microsoft Office is a must, with strong Excel and email skills
  • Quality focus
  • Trouble shooter
  • Market knowledge
  • Good documentation skills
  • Excellent phone skills
  • Ability to multi-task

 

What Our Client Offers

  • Travel costs covered if you are outside Almere
  • Pleasant atmosphere and family feel
  • International team
  • Opportunity to grow – the company is growing on average 10% per year

 






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