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Customer Service Representative – English & German


Ref. Number 17-0296
Description Consumer Service/Helpdesk
Contract info Recruitment
Language(s) required English (Fluent)
German (Fluent)
Region Amsterdam Region
Salary € 2500 Monthly
Start date ASAP
Duration 7 months contract with view to extension

A global media company that organises the world leading series of food and pharmaceutical trade shows and related conference activities, as well as online media products, is currently looking for a Customer Service Representative. The successful candidate will be working closely with the sales team engaged in worldwide trade shows.

The customer service team is the main point of contact for all the attendees of the company’s portfolio (serving a range of events and international clients). The department helps in both a re-active and pro-active way to ensure their customers receive all the attention and care they need to make the most of the event.

The core function includes but is not limited to: supporting the customer, liaising with and working closely with the events, marketing, operations, sales and credit control departments. This team forms a vital connection between the attendees and all of these departments. They own customer issues and work proactively to resolve these quickly, with a clear response back to the customer. Providing continual support for exhibitors once they have signed a contract and at every stage through the customer journey; pre-show, onsite and post show follow up. Providing general support to visitor’s queries regarding attending the show.

 

Job Profile for Customer Service Representative
Responsibilities will include but not be limited to:

  • Ensure the highest level of customer service and delivery of the company’s products
  • Provide a principal point of contact post-sales process for exhibitors and coordinate queries and issues for resolution
  • Inbound and outbound customer contact through telephone, email, chat and web service
  • Proactively contact exhibitors to gather exhibitor content (new launches, product info) & educate on how to use directories
  • Provide customer support and bookable appointments for directory-related inquiries
  • Provide a principal point of contact for general visitor enquires
  • Gather customer insight for digital solutions and support surveys with direct outreach
  • Handle questions related to invoicing and credit control
  • Provide customer service support and coordinate onsite at shows 
  • Main point of contact for customer complaints
  • Attend event meetings and close liaison with event teams to ensure a good overall knowledge of the events and to provide customer feedback
  • Create customer service reports for events teams with best practice and suggestions for improvements
  • Capture and input customer data into CRM systems
  • Flag floorplan issues
  • Manage the online exhibitor manual, catalogue data and lead generation tools
  • Occasionally, support the wider portfolio team as a whole along with ad hoc duties
  • Manage onsite service desk and be the main point of contact at the show

 

Candidate Profile for Customer Service Representative

  • Must be fluent in English and German, both written and spoken. Fluency in French or Chinese is an advantage
  • At least 1 year of customer service experience
  • Experience with Salesforce
  • Good computer skills (Microsoft Office – Excel, Word, PowerPoint) and understanding of CRM systems
  • Experience/understanding of B2B exhibitions
  • Excellent communicator, team player and a multi-tasker
  • Quick learner who is self-sufficient and initiative
  • A self-starter with a high level of enthusiasm and accuracy
  • Strengths in attention to detail and Ad hoc tasks 
  • An exceptional organiser and able to work in a hectic environment
  • Flexible and creative
  • Exceptional time management skills
  • Ability to deliver quality output on time and work with deadlines

 

What Our Client Offers

  • An exciting opportunity in an international dynamic environment
  • Pension plan and full travel cost reimbursement
  • The opportunity to grow professionally and personally
  • The possibility to build an international network

 






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