Junior Inside Sales Representative - Fluent German, Italian and English

For our international client we are looking for a Junior Inside Sales Representative to join the International and Eastern European team.

Job Profile for Junior Inside Sales Representative

• Act as the central service centre for the assigned customers based in Germany, Austria and Switzerland.
• Operating in tandem with the field representatives in the region.
• Meeting the sales, productivity and personal targets set by the team leader.
• Assisting front office and or back office colleagues when requested.
• Handle inbound and outbound customer calls.
• Prepare, keep record of and follow up quotations within 24 hours.
• Handle and monitor ‘technical requests’ that need attention of other functional departments in the organisation through the ticketing system and ensure that answers will be provided the same day.
• Handle, monitor and follow up requests from customers concerning invoices, credit notes and other related issues.
• Monitor the complaint handling process and ensure that the complaints are handled within the guidelines of our complaint policy.
• Ensure that customer price lists are up to date and available in hard or electronic copy to the customer, field representatives and database.
• Handle, keep record, submit and confirm in writing, special price requests to customers within the guidelines set by sales/marketing.
• Inform customers timely on product changes, price changes, service policy changes etc. when initiated by the company.
• Monitor and inform customers about changes in scheduled delivery dates.
• Have daily contact with your tandem field representative and give them a complete update on the daily events.
• Report omissions, issues or other aspects that can be seen as ‘blockers’ for effective and efficient execution of your core tasks and responsibilities to your team leader.
• Entry of the sample requests.
• Implement and execute sales actions and sales campaigns to proactively increase sales.
• Responsible for order entry, complaint entry, credit/debit note entry.

Candidate Profile Inside Sales Representative

• Must be Native German with Fluent Italian and English.
• Must have a commercial education or equivalent achieved through working experience.
• Possession of very good social, commercial and communicative skills.
• Experience in maintaining and expanding customer relations.
• Familiar with trading culture.
• Knowledge of Lotus Notes and MS Office is preferred.
• Flexible and positive working attitude.
• Target oriented.
• Personal skills: team player; accuracy; responsible; organised; self-sufficient; flexible; initiative; problem solving ability; goal oriented; multi-tasking ability.