A world leader and specialist within their field of expertise in commercial branding, our client offers an international and multicultural work environment. With 200 manufacturing facilities and offices in over 60 countries, our client is now looking for a Native German Customer Service representative to join their European team.
Job Profile Customer Service Representative
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Handling customer inquiries, quoting, customer order handling and processing and providing after-sales service.
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Fulfillment of customer inquiries (stock, price, deliveries. technical questions).
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Sales price management.
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Manage customer order intake.
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Manage customer order processing.
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Pro-actively inform customers on product/ price changes.
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Pro-actively inform customers on delivery schedule changes or other aspects of service impact.
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Order Entry.
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Complaint/ Claim Entry.
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Return Shipment Entry.
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Credit Note creation.
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Sample processing.
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Escalation of service issues.
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Execute and follow-up Sales Process/ Actions.
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Manage Non-Standard product requests.
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Updating of CRM databases.
Candidate Profile Customer Service Representative
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Must be Native German with Fluent French and English.
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Must have some customer service experience.
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Must have strong administrative, communication & commercial skills.
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Must be service minded and keen to learn.
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Must be accurate and a flexible team worker. |
