For our Amsterdam based client, providing remote support for network device and computer systems, we are urgently looking for a 1st line Helpdesk support to perform remote management tasks for the EMEA (Europe, Middle East and Africa) region in a 7 * 24 hours shift mechanism.
Job Profile for 1st Line Helpdesk Support
- Being responsible for the 1st line technical support of a designated group of customers
- Able to be an ‘on-the-job’ guide for the junior remote helpdesk supporters
- Timely providing reports on the status calls with the customers
- Recording and carrying over a detailed report of exception
- Providing an appropriate service desk level and spread the workload to team members using knowledge of staff members
- Supervising team members for a proper and complete hand-over to the next shift
- Responsible for the network systems of the customer’s IT infrastructure
- Responsible for any technical/managerial escalations
Candidate Profile for 1st Line Helpdesk Support
- Must be Fluent in Dutch and English
- Must have 2-3 years experience in 1st line helpdesk support
- Must have MS-Word and Excel enhanced knowledge is required
- Must have enhanced understanding of MS-Exchange 5.5 or and 2K certification
- Must have enhanced understanding of data router management
- Must be willing to work in a 7*24 shift environment
- Must be innovative attitude, flexible
- Must be able to keep up to date where it goes about product knowledge
Preferable for 1st Line Helpdesk Support
- Knowledge of Microsoft Windows 2000
- Programmer skills
- A basic understanding of UNIX
- Visual Basic / Visual ‘C’).
- A basic understanding of HP- OV
- A basic understanding of CA
- A basic understanding of Oracle
- NNM is a preference
- A basic understanding of Remedy is a preference
